Swap Face AI Help & Trust Desk

Contact Support, Privacy & Safety Desk

Need technical troubleshooting on one of our 13 tools, want assistance with session history deletion, or need to submit a priority non-consensual content or DMCA takedown notice? Reach our engineering and safety teams directly below.

Submit a Ticket or Report Read Privacy Policy

Operated By: Swap Face AI Engineering & Trust Desk Priority Safety Triage: Under 24 Hours Updated: November 15, 2026

Direct Submission • Ticket Reference Issued Instantly

Send a Support Message, Privacy Request, or Takedown Report

Use the verified form below to log a support ticket or flag unauthorized imagery. Every submission receives a unique tracking reference ID (SFAI-...) immediately.

Your Name or Organization *

Reply Email Address *

Inquiry Category *

Related Tool / Page

Message Details (Include any affected URL, browser, or error code) *

Protected under our Privacy Policy.

Priority Safety, Likeness & DMCA Procedure

Swap Face AI maintains a zero-tolerance policy against non-consensual intimate imagery (NCII), harassment, identity fraud, and copyright infringement. To expedite removal:

Select Safety, Consent & NCII Takedown (Priority) or email safety@swapfaceai.io directly.
Provide the exact preset URL, asset path, or session timestamp at issue.
Include a statement of likeness rights or copyright ownership under penalty of perjury for formal DMCA claims.

Need Instant Local History Purge?

Uploaded swap outputs live only inside your isolated browser session (ptp_sid). Open any Swap Face AI studio tool and click clear history to wipe items immediately from your session log.

Faster Self-Service Resolution

Response SLAs & Direct Governance Resources

Channel / Topic	Routing Address	Target Response SLA	Primary Documentation
Safety, NCII & Impersonation	`safety@swapfaceai.io`	Under 24 Hours (Priority)	Acceptable Use Policy
Biometric & Data Deletion	`safety@swapfaceai.io` / `support@swapfaceai.io`	Within 48 Hours	Your Privacy & Deletion Rights
Technical & Format Troubleshooting	`support@swapfaceai.io`	24–48 Business Hours	6-Stage ONNX Pipeline Specs
Copyright / DMCA Notices	`safety@swapfaceai.io`	Within 24–48 Hours	IP & DMCA Procedure

Support & Reporting Q&A

Frequently Asked Questions About Contacting Swap Face AI

How fast does the Swap Face AI Safety & Takedown Desk respond to NCII or likeness reports?

Priority safety reports involving non-consensual intimate imagery (NCII), minor safety, fraud, or unauthorized likeness use are triaged within 24 hours via safety@swapfaceai.io or the priority category in our Contact & Takedown form.

How do I delete my recent face swap outputs without contacting support?

Swap Face AI workspaces are isolated to your browser session cookie (ptp_sid). Click delete on any card in your recent swap history or invoke the built-in history clear action (DELETE /api/history) to purge items immediately.

What details should I include when reporting a swap bug or corrupted upload?

Include the exact tool URL (for example /video-face-swap/ or /batch-face-swap/), approximate file format and size under 60 MB, your browser/device type, and any error code shown in the studio workspace.

How do copyright owners submit a DMCA notice to Swap Face AI?

Select 'Copyright / DMCA Notice' in the form above or email safety@swapfaceai.io with identification of the copyrighted work, the specific Swap Face AI preset or URL at issue, your contact details, and a good-faith authorization statement.

Do you offer commercial licensing, custom ONNX APIs, or partnership support?

Yes. Creators, agencies, and developers inquiring about bulk portrait workflows, custom API integrations, or media reviews can reach support@swapfaceai.io or select 'Partnership / API Inquiry' in our contact desk form.